Thank you for supporting us at The Gilded Teafling! 

• We offer refunds and/or exchanges within 30 days of your order being marked delivered. If more than 30 days have passed, then your order may still be eligible for store credit. An order more than 45 days past its delivery date is no longer eligible for refunds, exchanges, or store credit. 
• Items must be in the same condition that you received them, unopened, unworn, or unused, with tags, and in their original packaging. For food safety reasons, we cannot accept returns for any edible products. If the warehouse team accepts your items after review, we will process your return. Items sent back to us without first requesting a return will not be accepted. 
• The Gilded Teafling is not responsible for packages stolen, lost in transit, or undeliverable due to customer error. If you believe your package was lost due to an error made by The Gilded Teafling, please contact us at support@thegildedteafling.com to explain this issue.
• All returns are subject to a shipping and handling fee. These fees include the price of the return as well as any taxes or customs fees, and will need to be paid before your return can be processed. If you decide not to send your item within 30 days after submitting your return request, the handling fee will be refunded to you and you will no longer be eligible for a refund or exchange.
• Refunds will process after your return is approved and can take up to 10 days to appear on your original payment method. Exchanges will be sent with a new tracking number within our standard order processing time. Store credit is sent to your email on file with us after processing your return and immediately available upon arrival. 
• Damaged, incorrect, or missing items from your order can also be reported by emailing support@thegildedteafling.com. Damaged and incorrect items will require at least one clear photo showing the issue which will be reviewed by our Customer Service Team.
• Packages that are not successfully delivered can also be handled in our Returns Portal. If you believe your package has been lost in transit, please reach out to our support team at support@thegildedteafling.com to open an investigation. If your package is returned to us by the carrier, we will follow up with you about reshipping your package if you have not already contacted us, additional shipping fees may apply. International customers are responsible for any additional taxes and duties for the parcel at time of arrival in the destination country. Not paying the invoice from your customs office may result in your package being returned to us. 
• Items marked as Final Sale at time of purchase are not eligible for return, refund or exchange. 

European Union 14 day cooling off period

• Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or refund your order within 14 days, for any reason and without a justification.

You can always contact us for any return questions or clarifications at support@thegildedteafling.com