Widerrufsrecht

Refund & Cancellation Policy

Thank you for supporting The Gilded Teafling! Every order is hand-blended and packed in small batches, so please read the details below.

Cancellations
You can cancel your order any time before it ships. To cancel, sign in to your account at thegildedteafling.com/account and select your order, or email us at support@thegildedteafling.com. Once your order has shipped, it can no longer be cancelled.

Returns
Because our teas are consumable products, all sales are final once an order has shipped. We don’t accept returns or exchanges.

Damaged, incorrect, or missing items
If something arrives damaged, the wrong item was sent, or an item is missing, email support@thegildedteafling.com within 14 days of delivery with your order number and at least one clear photo of the issue. We’ll review it and make it right with a replacement, store credit, or refund.

Lost or returned packages
If you believe your package was lost in transit, email us and we’ll open an investigation with the carrier. If a package is returned to us as undeliverable, we’ll reach out about reshipping; additional shipping fees may apply.

International orders
Depending on your destination, duties and import taxes are either collected at checkout or charged by your local customs office on arrival. Unpaid customs charges may result in your package being returned to us.

European Union
If your order ships to the European Union, you have the right to cancel within 14 days of delivery without giving a reason, except for sealed food items that have been opened.

Questions? We’re always happy to help at support@thegildedteafling.com.