Versand

Shipping Policy

When your order ships
We pack and ship orders once a week, every Wednesday. Orders placed by [Monday at 11:59 PM PT] ship that Wednesday. Orders placed after that ship the following Wednesday. If a holiday falls on a Wednesday, we’ll ship on the next business day.

Pre-orders
If your order includes a pre-order item, your entire order will ship together once the pre-order item is in stock. If you’d like your other items sooner, please place them in a separate order. You’ll be charged for the full order, including pre-order items, at checkout.

Cancellations & address changes
You can cancel your order or update your shipping address any time before it ships. Cancel from your account at thegildedteafling.com/account, or email us at support@thegildedteafling.com. Once an order has shipped, we can’t cancel it or change its address, so please double-check your details at checkout.

Shipping rates & delivery times
Shipping rates are calculated at checkout based on your order’s weight, shipping method, and destination. Delivery estimates are set by the carrier and count from the day your order ships, not the day it was placed. They aren’t guaranteed, and delays can happen, especially during the holidays.

Where we ship
We ship within the United States and to Canada, the United Kingdom, the European Union, and Australia. If you’re somewhere else and would like to order, reach out and we’ll see what we can do.

Tracking
When your order ships, you’ll receive an email with your tracking number.

International orders
Depending on your destination, duties and import taxes are either collected at checkout or charged by your local customs office on arrival. Unpaid customs charges may result in your package being returned to us.

Damaged, incorrect, or missing items
If something arrives damaged, incorrect, or missing, email support@thegildedteafling.com within 14 days of delivery with your order number and at least one clear photo. We’ll make it right with a replacement, store credit, or refund.

Lost or stolen packages
If your package seems lost in transit, email us and we’ll open an investigation with the carrier. We aren’t responsible for packages stolen after they’re marked delivered, but we’re happy to help however we can.

Questions? We’re always happy to help at support@thegildedteafling.com. We reply within 5 business days.