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Frequently asked questions

Where do you ship?

At the moment we ship domestically and internationally to:

  • USA
  • EU
  • Canada
  • Australia
  • New Zealand
When will my order ship?

We consistently ship out all orders on Wednesdays. If you have placed your order on a Wednesday, please note that it is likely that it will not be shipped out till the following week. We appreciate your patience with our small business!

How do I change my order?

To make changes to your order go to the confirmation email sent when you placed your order and click "View your order".

Here you will find options including:

  • Address Changes
  • Item Changes
  • Order Cancellation

Still got questions?

Most order changes can be made through your order confirmation page including: quantities, shipping address, and cancellation.

Click the button below to login and access your order information.

Manage Your Order

If you need additional assistance, please reach out to our Customer Service Team at

support@thegildedteafling.com

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Have a question, or want a product recommendation? Get in touch.

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